Shipping Policy
Shipping Policy
At Haiti FanWear™, every item is made especially for you after your order is placed. This helps us reduce waste, avoid overproduction, and create fresh designs for Haitian fans everywhere.
Because our products are made on demand, please allow time for both production and shipping.
Order Processing Time
Most orders are sent into production shortly after checkout.
Production usually takes 2–5 business days.
This is the time needed to print, inspect, and prepare your item before it ships.
During busy seasons, holidays, major match weeks, or high-demand drops, production may take longer.
Shipping Time
After your order is produced, the shipping time depends on your location, the selected shipping method, the carrier, and local delivery conditions.
Estimated shipping windows:
| Destination | Estimated Shipping Time After Fulfillment |
|---|---|
| United States | Usually 3–7 business days |
| Canada | Usually 5–15 business days |
| United Kingdom | Usually 5–15 business days |
| Europe | Usually 5–20 business days |
| Australia/New Zealand | Usually 5–20 business days |
| Rest of World | Usually 7–25 business days |
These are estimates, not guarantees. Carrier delays, customs processing, weather, incorrect addresses, and holiday volume may affect delivery time.
Shipping Cost
Shipping is calculated at checkout based on:
- Product type
- Quantity ordered
- Delivery country
- Shipping method selected
- Fulfillment location
Some items may ship separately if they are produced in different facilities or require different packaging.
Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
Tracking may take up to 24–48 hours to update after the label is created.
Multiple Packages
If your order includes multiple products, your items may arrive in separate packages. This can happen when products are printed in different facilities or require different shipping methods.
You will receive tracking information for each shipment when available.
Incorrect Shipping Address
Please check your shipping address carefully before placing your order.
If the address is incorrect, missing an apartment number, or formatted incorrectly, the package may be delayed, returned, or undeliverable.
If you notice an address mistake, contact us immediately at: info@venoirmobile.com
We will do our best to help, but address changes are not guaranteed once production or shipping has started.
If an order is returned because of an incorrect address, an unclaimed package, or refused delivery, the customer may be responsible for the cost of reshipping.
Delivered but Not Received
If tracking shows your package was delivered, but you did not receive it, please:
- Check around your home, mailbox, porch, building, or delivery area.
- Ask neighbors, household members, front desk staff, or building management.
- Contact the local carrier using the tracking number.
- Contact us if you still need help.
Once a carrier marks a package as delivered, we cannot guarantee a free replacement or refund. We will review the situation and assist where possible.
Lost Packages
If your package appears lost in transit, contact us within 14 days after the estimated delivery date
Please include:
- Order number
- Full name
- Shipping address
- Tracking number
- A short description of the issue
We will review the tracking information and help determine the next step.
International Shipping
We ship to select international destinations.
International customers are responsible for any customs fees, VAT, duties, import taxes, brokerage fees, or local delivery charges required by their country.
Haiti FanWear™ does not control these fees and may be collected by your local customs office or carrier.
Please see our International Orders & Customs Policy for more details.
Questions
For shipping questions, contact us at: info@venoirmobile.com
Returns & Exchanges Policy
Returns & Exchanges Policy
Each Haiti FanWear™ item is made to order. This means your product is printed especially for you after checkout.
Because of this, we do not accept returns or exchanges for:
- Wrong size ordered
- Wrong color ordered
- Buyer’s remorse
- Change of mind
- Ordering the wrong item
- Personal preference
- Event cancellation
- Delayed delivery outside our control
Please review the size chart, color, product description, and shipping address carefully before placing your order.
Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, misprinted, or incorrect, we will make it right.
Please contact us within 7 days of delivery
Send an email to: info@venoirmobile.com
Include:
- Order number
- Full name
- Email used at checkout
- Clear photos of the issue
- Photo of the full product
- Photo of the packaging, if damaged
- Short explanation of the problem
After reviewing your claim, we may offer:
- Replacement
- Reprint
- Refund
- Store credit
The resolution depends on the issue and claim review.
Size Issues
We do not offer free exchanges for size issues.
Our products are made on demand, so we cannot restock or resell returned custom-printed items the same way a traditional retail store can.
Please check the size chart before ordering. If you are between sizes, we recommend sizing up for a more comfortable fit.
Color Disclaimer
Product colors may appear slightly different in person than on your screen because of:
- Monitor settings
- Phone brightness
- Lighting
- Print method
- Fabric type
Small color variations are not considered defects.
Print Placement Disclaimer
Because products are made individually, slight variations in print placement may occur. Minor placement differences are normal and are not considered defects.
Final Sale Items
All made-to-order items are final sale unless they arrive damaged, defective, misprinted, or incorrect.
Return Address
Please do not send items back without contacting us first.
Unauthorized returns may not be accepted or refunded.
If a return is required, we will provide instructions.
Refund Timing
If a refund is approved, it will be issued to the original payment method.
Please allow your bank or payment provider time to process the refund after it has been issued.
Questions
Contact us at: info@venoirmobile.com
Order Changes & Cancellations Policy
Order Changes & Cancellations
Please review your order carefully before checkout.
Because Haiti FanWear™ products are made on demand, orders may enter production quickly.
Can I Change My Order?
If you need to change your order, contact us immediately at: info@venoirmobile.com
Include:
- Order number
- Full name
- Requested change
We will do our best to help, but changes are not guaranteed.
Once an order enters production, we may not be able to change:
- Size
- Color
- Product type
- Design
- Shipping address
- Shipping method
Can I Cancel My Order?
You may request cancellation as soon as possible after placing your order.
However, once an order enters production, it cannot be canceled because the item is already being made specifically for you.
Address Changes
If your shipping address is incorrect, contact us immediately.
Address changes are not guaranteed once fulfillment begins or the order ships.
If the package is returned because of an incorrect address, missing information, unclaimed delivery, or refusal, the customer may be responsible for reshipping costs.
Duplicate Orders
If you accidentally placed a duplicate order, contact us immediately.
We cannot guarantee cancellation once the order has entered production.
Questions
Contact us at: info@venoirmobile.com
International Orders & Customs Policy
International Orders & Customs
Haiti FanWear™ proudly serves customers in the United States and select international destinations.
International shipping makes it possible for Haitian fans, supporters, and diaspora communities around the world to wear bold, cultural, fan-inspired designs.
International Shipping Time
International orders may take longer than domestic orders because of:
- Production time
- International transit
- Customs review
- Local carrier processing
- Weather or holiday delays
- Local delivery conditions
Estimated international shipping after fulfillment is usually: 5–20 business days
Some destinations may take longer.
Customs, VAT, Duties, and Import Fees
International customers are responsible for any customs fees, VAT, duties, import taxes, brokerage fees, or local charges required by their country.
These charges are not included in the product price unless clearly stated at checkout.
Haiti FanWear™ does not control customs fees and cannot predict the exact amount your country may charge.
Refused or Unclaimed Packages
If a package is refused, unclaimed, or returned because customs fees were not paid, the customer may be responsible for:
- Reshipping cost
- Return processing delays
- Replacement order cost, if applicable
Original shipping charges are not refundable for refused or unclaimed international packages.
International Address Formatting
Please enter your shipping address carefully.
To avoid delays, use:
- Full legal name
- Complete street address
- Apartment, unit, or building number
- City/province/region
- Postal code
- Country
- Phone number, if requested
- Roman letters and Arabic numerals, when possible
Incorrect or incomplete addresses may cause delays, failed delivery, or returned packages.
Delivery Delays
We are not responsible for delays caused by customs, local postal services, incorrect addresses, weather, carrier backlogs, or international processing.
We will assist where possible, but international delivery timelines are not guaranteed.
Countries We Ship To
Available shipping destinations may change based on carrier availability, fulfillment limitations, or international restrictions.
If your country is not available at checkout, we may not currently ship there.
Questions
For international shipping questions, contact: info@venoirmobile.com
Privacy Policy
Privacy Policy
Haiti FanWear™ respects your privacy. This policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you visit our website or place an order, we may collect:
- Name
- Email address
- Billing address
- Shipping address
- Phone number, if provided
- Order details
- Payment confirmation details
- Customer service messages
- Website usage data, such as pages viewed or products added to cart
Payment Information
Payments are processed through secure third-party payment providers.
Haiti FanWear™ does not store your full credit card number on our website.
How We Use Your Information
We use your information to:
- Process orders
- Send order confirmations
- Fulfill and ship products
- Provide tracking updates
- Respond to customer service requests
- Handle damaged or defective item claims
- Improve our website and customer experience
- Send marketing emails only if you opt in
Email Marketing
If you subscribe to our emails, we may send you updates about:
- New product drops
- Sales
- Restocks
- Match-day collections
- Brand updates
You can unsubscribe at any time by clicking the unsubscribe link in our emails.
Sharing Information
We only share necessary information with trusted service providers who help us operate the business, including:
- Payment processors
- Print and fulfillment partners
- Shipping carriers
- Email marketing platforms
- Website analytics tools
- Customer support tools
We do not sell your personal information.
Cookies
Our website may use cookies to improve your browsing experience, remember cart activity, analyze traffic, and support advertising.
You can manage cookies through your browser settings.
Data Security
We use reasonable security measures to protect customer information. However, no online system is 100% secure.
Your Rights
Depending on your location, you may have the right to request access, correction, or deletion of your personal information.
To make a privacy request, contact: info@venoirmobile.com
Updates
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
Terms of Service
Terms of Service
Welcome to Haiti FanWear™. By using this website or placing an order, you agree to the terms below.
About Haiti FanWear
Haiti FanWear™ creates fan-inspired apparel, accessories, and lifestyle products celebrating Haitian pride, culture, and match-day energy.
Our products are made on demand after purchase.
Made-to-Order Products
Most products are printed after your order is placed. Because items are made specifically for each customer, orders are final sale unless the item arrives damaged, defective, misprinted, or incorrect.
Product Descriptions
We do our best to display product photos, colors, sizing, and descriptions accurately.
However, colors may vary slightly depending on screen settings, lighting, fabric type, and print method.
Pricing
Prices may change at any time without notice.
If a product is listed with an obvious pricing error, we reserve the right to cancel the order and issue a refund.
Shipping
Shipping costs and delivery estimates are shown at checkout when available.
Delivery times are estimates, not guarantees.
We are not responsible for delays caused by carriers, customs, weather, incorrect addresses, or circumstances outside our control.
Returns and Exchanges
Please review our Returns & Exchanges Policy before placing an order.
We do not accept returns or exchanges for the wrong size, wrong color, buyer’s remorse, or change of mind.
International Orders
International customers are responsible for any customs fees, duties, VAT, import taxes, or local charges required by their country.
Please review our International Orders & Customs Policy before ordering.
Intellectual Property
All designs, product names, images, website text, brand materials, and graphics on this website belong to Haiti FanWear unless otherwise stated.
You may not copy, reproduce, resell, or use our designs or brand materials without written permission.
Fan-Inspired Designs
Haiti FanWear™ is an independent fan apparel brand.
Unless clearly stated, our products are not official team merchandise and are not affiliated with, endorsed by, or sponsored by any football federation, tournament organization, professional team, player, or governing body.
Customer Responsibility
Customers are responsible for:
- Selecting the correct size
- Entering the correct shipping address
- Reviewing order details before checkout
- Paying any applicable customs or import charges
- Contact us promptly if there is an order issue
Limitation of Liability
Haiti FanWear™ is not responsible for indirect, incidental, or consequential damages related to product use, delivery delays, customs issues, or third-party carrier actions.
Contact
For questions, contact: info@venoirmobile.com